It’s an old Starnord bike from the 1970s unearthed at a used bike store, too grey and dusty to attract attention, but I assure you it goes fast. Just put your feet on the pedals and push. That said, the last few times I rode, it went a little slower. The mudguard was poorly attached and the brakes were a little blunt.
It was at that time that Xavier, from Cyclofix, contacted me. Cyclofix is a start-up created in November 2015 in Paris, France. They have a truly fantastic product and they offer plenty of services, which I decided to test. Xavier from Cyclofix insists that we discuss it in person. Very well, I say, come fix my bike, and we’ll see. The meeting is set. We connect via the website and decide on a date and time. They called for a pre-diagnostic over the phone.
On the planned day, Alexis, Xavier’s associate is here, helmet on his head, accompanied by Mickaël, their employee, who until recently worked for Go Sport. We set up in the courtyard of my building. Mickaël extracted a metal stand from the metal case of his electrically assisted freight bicycle, which he used to suspend my bicycle.
The infamous mudguard was fixed in a few minutes. Then Mickaël checked the state of the wheels and the derailleur. He also loosened some speeds that I hadn’t used in a long time. When the front wheel was trued, he noticed that the front brake cable was worn out and changed it. After a few swipes, a greased chain, and reinflated tires, voila, the Starnord was in much better shape.
All of this took 45 minutes and cost me 36.50€ ($41.40) broken down as follows: complete review: 25€ ($28.35); cable: 11.50€ ($13.00). In general the review is 35€, but I benefited from a “spring special” discount. The truing of the wheel was also free, “we do the same discount for all our clients” explained Alexis. Not just for me because I have a blog. That goes without saying, but it’s better to say it.
Cyclofix’s prices are guaranteed to be “all inclusive,” “parts, labor, and good humor.” Travel is free. The three founders of the company (Xavier, Alexis, and Eric), who met while working at an advertising agency, plan on having another bicycle soon, as well as their freight bicycle, for more simple repairs.
The three do 8 to 10 repairs per day, at their clients’ homes or offices. They have notably landed contracts with bicycle delivery companies Deliveroo, TakeEatEasy, and Stuart. The deliverers, who do their work on their own bike, benefit from a discount of 20%. Cyclofix was recently looking to collaborate with a new independent repairer.
The most commonly requested repairs are on the brake pads, which always wear down faster than one would believe. “The majority of people think that they can wait for their complete wear before replacing them,” observed Alexis. Other common repairs are damaged air chambers and the chain. Contrary to what one would believe, flat tires are not the most common issue. Meanwhile however, my bicycle is fixed, and now it is even faster!
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Original article, originally published in French here.
Credits: Data and images linked to sources.